How Do I Apply?

If you know the service you want to apply for, then you can contact them directly to discuss your application and to find out more.

Use the post code finder to find a local service.

You can also download an application form here.

If you are unsure about how to apply or what services you might need, you can contact us in the following ways:

Online:

Click here to make an enquiry. We will respond to your enquiry within one working day.

By phone:

You can call our care and suppport customer service team on 0845 650 1202.One of our trained staff will be able to provide you with further information about our services.

In person:

You can call into our office in Nottingham to discuss your requirements 

Unit 1 Clumber Court Clumber Avenue Nottingham NG5 1AJ

Click here to view a map of this location

One of our trained staff will be able to provide you with further information about our services and how to apply.

In writing:

You can write to us at the address above.

What happens next?

If you would like to use our services, you must complete an application form. If you need help to complete the form, or require it in a different format, such as large print or a different language, please let us know by using the online enquiry form or calling our customer services centre on 0845 650 1202.

You will be invited to meet with us to discuss your support and/ or accommodation needs. This is called an initial assessment. You can be supported at this assessment by anyone you choose, a friend, an advocate, a family member or social worker for example.

If it is an emergency, then we might complete the assessment with you over the phone.

During the assessment, we will provide you with full information about our services.

If you are not sure about the support you might require, we can ask you questions to help decide. These questons might include: 

• all aspects of health, both mental and physical, plus any concerns you have about your safety
• your current housing situation
• your requirements to manage your personal care needs and domestic activities
• the possibility of involvement in leisure and social activities, paid and unpaid work, learning and volunteering.

 

We will provide you with details of our quality assurance, so that you can see if we will provide you with a good quality service

We will provide you with details of independent organisations who can help you with your choices and with additional support which we might not be able to provide

Following the assessment you will be advised of whether any of our services can meet your requirements. We will do with within seven days, or immediately if it is an emergency.

You may be placed on a waiting list and given details of other organisation who may be able to help you.

We have no blanket exclusions at any of our services. However if we are not able to offer you a service, you can appeal this decision and our staff dealing with your application will tell you how to do this.