Welcome

• Your Guide will tell you what you can expect from the services we provide to you.
• We will be clear and honest with you about what we can and can’t do.
• We will ask you if you think we can provide the service in a better way.
• We value your opinions. We want our service to be the best that it can be; please tell us what we do well and what we could do better.
• We have lots of opportunities for you to be involved in the running of your project or in the services we provide. For example some people have been involved with reviewing this guide; some people are on the editorial panel of InSight magazine and some people give us feedback on our policies.
• If you have ideas about how we can make this guide better please tell us.
• There are lots of ways you can contact us; either talk to a member of staff, call our reception on 0845 650 1202 or use the feedback form on this web site.