Your Personal Information

Any personal information you give us will be kept confidentially and securely. Your information will be kept in a locked or password protected place, unless it is being used by our staff. Our staff supporting you will be able to see your information.

Our management and officials check the service we give you. They may check your records to see that we are doing what we should. They too have a duty to keep your information confidential.

You can see the NCHA information kept in your files. You may be asked to look through it with a member of staff present.

Staff have a duty to keep information confidential and not to tell people things that you don’t want them to know.

There may be times when staff cannot guarantee confidentiality. This may be because they believe you or someone else is in danger, or because information you tell them has to be passed on to the police if it involves an offence.

Staff must report offences and any concerns about a child being at risk to the police, Social Workers or other people within NCHA. Whenever possible a member of staff will discuss this with you first.

Sometimes we have to share your information with external agencies. If we have to do this we will only share information that is necessary to achieve the purpose, clearly distinguishing between fact and opinion.

We will understand the limits of any consent given, expecially if the information has been given to us by someone else.

If we pass on your information we will check with the person we are giving it to see if they are going to pass it on to someone else. We will make sure they understand the limits of any consent that has been given.

We will check who will see the information and share the information in a secure way. For example, confirm the identity of the person we are talking to; ensure a conversation or phone call cannot be overheard; use secure email; ensure that the intended person will be on hand to receive a fax.