Trying to keep you safe from abuse

All people have the right to live their lives free from violence and abuse. This right is underpinned in the Human Rights Act.

NCHA is committed to ensuring the safety of the people who use our service. It is our duty to protect your rights.

Abuse is harm caused to someone, such as being hit, threatened, shouted at, receiving sexual threats or pressure, having money taken from them or neglect through poor quality services. This can be either when out in the community or at home.

If you are ever at risk of or are experiencing abuse, neglect, bullying or harassment talk to a member of staff or someone who can help you report it. Staff will tell you what they will do and what you need to do.

If you are concerned that a vulnerable adult is being neglected, bullied, abused or harassed tell a member of staff.

When you have told a member of staff about abuse and if you are still not happy afterwards, talk to the manager or someone else who can help you report this. If the abuse is from a member of staff, tell another member of staff, the manager’s manager or the SMaRT service.

One of our service users says: “You might be frightened to open up to anyone, but tell a member of staff or the police, so that they can help”.