Your Rights and Responsibilities

We expect you to:

• be honest about issues affecting you so we can give the right support to meet your needs 
• be fully involved in developing and agreeing your support plan and work towards the same goals agreed with your key worker 
• keep appointments that have been made with your key worker, or let them know if you cannot make it 
• treat staff and other people who use our services with the same respect that you expect of them 
• not take part in any abuse, bullying, harassment or any other discrimination towards our staff or other people who use our services 
• be properly dressed when you are expecting your key worker 
• keep any pets, especially dogs, in another room when you are having support
• not to smoke when you are having support, or in the room you have support in for half an hour before your support session 
• let us know if you are not feeling safe or being harassed and allow us to take action to support you if this is happening 
• let us know if you have any concerns about our service, either by talking to your key worker or the manager or by using our complaints or Praise and Grumble procedures

We will:

• treat you politely and with respect and dignity 
• be flexible and supportive 
• be clear and honest about what we can and cannot do 
• keep our appointment, or let you know about any changes that have to happen 
• listen to and respect your opinions and choices 
• deal quickly with concerns and complaints 
• respect your right to confidentiality and privacy, except where doing so would compromise your safely or the
• safety of others 
• keep your personal information in a locked filing cabinet 
• ask for feedback on the service so we can improve what we do