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Your Guide

to our services

The following pages make up Your Guide which is given to all people who receive care or support from us. In some services the Guide may be slightly different, for example people who live in their own homes will not receive the Housing and Property Management section.

This guide can be translated in to other languages by opening each page and clicking on the Select Language box at the top of the page.

Welcome
Our Vision
Your Personal Information
Equality and Diversity
Trying to Keep You Safe from Abuse
Hate Crime
Support
Your Rights and Responsibilities
SMaRT Services
My Day, My Way
Take 5
Communication Standards
Feedback
Compensation
Housing and Property Management
Moving In
Managing Your Occupancy
Your Occupancy Agreement
Rent Payments
Maintenance and Repairs
Contractors
Harassment and Anti Social Behaviour
The Mental Capacity Act
Keeping Yourself Safe
HWCS Service Standards
Privacy Notice

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