Nottingham Community Housing Association is committed to providing high quality services in all aspects of its work
NCHA’s Housing with Care & Support strive to deliver excellent service at all times.
We want to make it as easy as possible for you to give us feedback.
How to give us feedback
You can give feedback by telephone, text message, through our web site or calling in to see us or writing a letter. Any member of staff can take your feedback. Other people such as friends or relatives can also do this on your behalf.
Your feedback could be:
- You are unhappy about the way you have been treated by us
- You like the support you have been given
- You asked for something, it hasn’t been done and you were told it would be
- You are pleased staff have helped you apply to college
- Anything you want to tell us about our services
- A complaint
Who can give feedback?
Any people or groups who use or are affected by our services, this can include:
- Service Users
- Agent Groups
- Professionals (e.g. Social Services / NHS etc)
When you give feedback
We need to know:
- Your name and address
- Contact telephone number
- What your feedback is
- What you would like to happen
Your feedback will then go to the appropriate manager. We will aim to let you know what is going to happen.
Our Customer Feedback leaflet called 'Praise or Grumble' gives more details of what will happen if your feedback is a complaint and what you can do if you are not happy with the outcome.
You can get a leaflet from our head office address or any project or you can download it off the web site.
We want to hear from you - we are always trying to improve what we do!
In writing at:
Housing with Care
Unit 1 Clumber Court
On our Web Site
Click on the Feedback button on the right hand menu.
Call us Free!
0800 435 064
Send us a Text
Or talk to any member of staff!